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The Importance of Patient-Centred Care in the UK Healthcare Industry

15 million people in the UK are living with a long-term condition and spending a large amount of their own time managing their care and support according to the Coalition for Collaborative Care. Patient-Centred Care or PCC emphasises partnerships in health between patients and healthcare professionals and acknowledges patients’ preferences and values beyond more traditional treatments.

PCC has emerged as a primary approach to health care for its flexibility and mutual benefits to patients and healthcare professionals alike. With over twenty years of working in the healthcare industry, the Trovex team has watched PCC evolve and we understand that an integrated approach to the provision of services is fundamental to the delivery of high-quality care to patients. In this blog, we discuss the principles of PCC and its increasing use in modern healthcare in the UK.

 

What is Patient-Centred Care?

As its name suggests, the principle behind PCC is simple – putting the patient at the heart of their care whereby healthcare professionals and patients work closely together to determine health care services and treatments.

Over the past few years, several documents and initiatives have highlighted the importance of the patient’s experience and the need to focus on improving these experiences where possible.

These include:
• Lord Darzi’s report High-quality care for all (2008) highlighted the importance of the entire patient experience within the NHS, ensuring people are treated with compassion, dignity and respect within a clean, safe and well-managed environment.

• The NHS Constitution (2013) describes the purpose, principles and values of the NHS and illustrates what staff, patients and the public can expect from the service. Since the Health Act came into force in January 2010, service providers and commissioners of NHS care have had a legal obligation to take the Constitution into account in all their decisions and actions.

• The King’s Fund charitable foundation has developed a comprehensive policy resource – ‘Seeing the person in the patient: the point of care review paper’ (2008). *Reference 

With these in mind, in 2015, NICE produced a patient centred ‘quality standard’ made up of 14 statements describing high-quality care for patients in the NHS in England. These are integral to PCC and include: ensuring healthcare professionals are trained in communication skills; reducing the number of different doctors and nurses involved during a single period of patient care, and ensuring staff introduce themselves and explain their role to the patient before starting to provide care.

You can view the full list here.

 

Experts in the healthcare industry

Having worked closely with healthcare professionals and caregivers for over two decades, we have vast experience in the healthcare industry and helping professionals care as best they can through innovative solutions. You’ll find our range of solutions – practical hygipods, hygienic wall protection, robust and easy to keep clean doors – in hospitals, doctors’ surgeries and care homes up and down the UK. View our range of solutions

We’d love to talk to you about your healthcare project so please get in touch

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